Cookies & Privacy Policy

Last updated: 29 April 2025

1. Introduction

Barberoo Ltd. (“Barberoo”, “we”, “us”, or “our”) operates the website barberoo.com (the “Site”) and associated mobile applications (collectively, the “Services”). We are committed to protecting your privacy and ensuring transparent handling of your personal data. This Cookies & Privacy Policy explains how we collect, use, and safeguard your information, and your rights under applicable data protection laws (including the UK GDPR and Data Protection Act 2018).

2. Information We Collect

2.1 Personal Data You Provide

  • Registration & Booking: name, email address, postcode, phone number, appointment details.

  • Account Profile: profile photo (“avatar”), password (securely hashed), barber qualifications (for barbers), competition entries (photos, descriptions).

  • Communication: messages you send to us (e.g. support requests), and any feedback you provide.

2.2 Automatically Collected Data

  • Usage Data: pages visited, clicks, referrals, time stamps, device & browser type, IP address.

  • Location Data: approximate location based on IP or geolocation if you grant permission.

  • Cookies & Tracking: see Section 4 below.

3. How We Use Your Information

We process your data to:

  • Provide and improve our Services (booking, payments, ratings).

  • Communicate with you about your appointments, registrations, trial offers, competition updates.

  • Support mental-health check-ins and resources.

  • Send marketing & promotional materials (only with your consent, and you can opt out at any time).

  • Comply with legal obligations and protect our legal rights.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help us recognize your browser, store preferences, and analyze Site usage.

4.2 Types of Cookies We Use

  • Essential Cookies: required for core functionality (e.g. session cookies, authentication).

  • Performance & Analytics Cookies: collect anonymous information about how you use the Services (via Google Analytics or similar).

  • Functional Cookies: remember choices you make (e.g. language, avatars).

  • Marketing & Advertising Cookies: track browsing habits to show relevant ads (third-party ad networks).

4.3 Third-Party Cookies

We may allow third parties (e.g. Google, Facebook) to serve cookies for analytics and advertising. We do not control their collection and use of data—please refer to their privacy policies.

4.4 Managing Cookies

You can control or delete cookies via your browser settings. Disabling cookies may affect your experience or prevent parts of the Services from functioning.

5. Data Sharing and Disclosure

We will never sell your personal data. We may share your information with:

  • Service Providers: payment processors, hosting, analytics, email-delivery partners.

  • Legal & Safety: to comply with legal obligations, enforce our terms, or protect rights.

  • Affiliates & Business Transfers: in connection with corporate transactions (mergers, acquisitions).

6. International Transfers

Your data may be processed outside the UK. Whenever we transfer personal data internationally, we ensure adequate safeguards (e.g. Standard Contractual Clauses).

7. Data Retention

We retain your personal data only as long as necessary for the purposes listed above, or to comply with legal requirements (typically up to 7 years for transaction records).

8. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, or delete your personal data.

  • Restrict or object to our processing.

  • Request data portability.

  • Withdraw consent (where relevant).
    To exercise these rights, contact us at info@barberoo.com.

9. Security

We implement appropriate technical and organizational measures (encryption, firewalls, access controls) to protect your data.

10. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this policy. If material changes occur, we will notify you via email and/or a notice on the Site. The “Last updated” date will reflect the changes.

12. Contact Us

If you have questions or concerns, please email info@barberoo.com or write to:
Barberoo Ltd., Cardinal House, Parasonage Gardens, Manchester, United Kingdom.

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You may unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. In order to provide you the content requested, we need to store and process your personal data. If you consent to us storing your personal data for this purpose, please tick the checkbox. Barberoo Ltd is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you.